Company Information:
 
Aphrodite's Toy Box
ABN: 65 967 269 609

Trading address:
PO box 2183 Kardinya 6163
Western Australia, Australia

 All transactions are processed in AUD.

Our Shipping Policy
 
Shipping for orders $150 and over are FREE express post shipping within Australia.
 
For orders below $150 shipping costs are $15 for express post shipping where available within Australia regardless of order size.
 
Expected express post delivery is 1 to 4 business days. All orders sent via Australia post.
 
For international customers, they will be contacted with the shipping costs which will be billed separately.



Customer Service Policy
Aphrodites Toy Box is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2-5 business days to arrange an agreeable alternative item, a backorder or a full refund.

Privacy Policy
Aphrodites Toy Box is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Aphrodites Toy Box uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Aphrodites Toy Box only last while you’re browsing our website. We do not store persistent cookies on your computer or longer if you choose to remain logged in to your accoun. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy
When purchasing from Aphrodites Toy Box your financial details are passed through a secure server using a minimum of 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre orders@aphroditestoybox.com.au

REFUND AND EXCHANGE POLICY
Due to the personal nature of our products we cannot provide refunds or exchange for change of mind for products purchased, so please choose your products wisely.

Returns for faulty or defective products should be made within 2 weeks of purchase by contacting us via email or telephone, or via the website. Changing the batteries in most cases can solve any problems.  Every product we sell is electrically tested to ensure that it is in good working order  before packaging & shipping to you


PAYMENT POLICY
We accept many payments Visa, MasterCard, cash & bank transfers.
 
No cheques or COD accepted.
 
Account Options